Privacy Policy

1. Who We Are

This Privacy Policy applies to the website isgsfabrics.com, operated by ISGS TECH PRIVATE LIMITED ("Isgs Fabrics", "we", "us", "our"), a private limited company incorporated in India, having its registered office at Office No. S-2, 2nd Floor, Uma Plaza, Plot No. 13, Sector - 4, Bharat Nagar, Vaishali, Ghaziabad, Uttar Pradesh - 201010.

By accessing this website or placing an order, you ("you", "user", "customer", "data principal") consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

(a) Information You Provide Directly

• Full name, billing address and shipping address
• Email address and mobile / phone number
• Order details (products purchased, quantities, variants, order value)
• Communication you send us via the contact form, email, or phone

(b) Information We Collect Automatically

• Device information (browser type, operating system, screen resolution)
• IP address and approximate geolocation
• Pages visited, time spent on pages, referral source, click behaviour
• Cookies, local storage, and similar tracking technologies (see Section 7)

(c) Information from Third Parties

We receive limited transactional information from our payment partners (UPI gateway, courier partners) and analytics providers (Google Analytics 4) to fulfil orders and improve our service.

3. How We Use Your Information

We process your personal data only for specific, lawful, and clearly identifiable purposes, including:

• To process, fulfil, and deliver your orders
• To communicate order status, shipping, returns, and refunds
• To provide customer support and respond to grievances
• To prevent fraud, secure our platform, and comply with applicable law
• To improve our products, website performance, and overall customer experience
• To send promotional emails and offers (only if you have explicitly opted in — you may opt out at any time)

4. Legal Basis for Processing

We process your data on one or more of the following lawful bases under the Digital Personal Data Protection Act, 2023:

• Consent: When you voluntarily share information by placing an order or signing up for newsletters.
• Contractual necessity: When processing is required to deliver an order you have placed.
• Legal obligation: Where we are required to retain certain information for tax, GST, or regulatory compliance.
• Legitimate interests: For fraud prevention, network security, and improving our services.

5. Sharing of Information

We do not sell or rent your personal information to anyone. We share data only with the following categories of recipients, strictly for the purpose of fulfilling your order or operating our business:

• Logistics and courier partners (for shipping and delivery)
• Payment gateways (for processing UPI / online payments — we never store your full card details on our servers)
• Email and analytics service providers (under strict data-protection agreements)
• Government, regulatory, or law enforcement bodies, where legally compelled

6. Data Security & Storage

Our website uses HTTPS / SSL encryption across all pages. Order information is stored on secure servers with restricted access. We follow industry best practices including hashed passwords, encrypted database connections, and access logging. We retain personal data only for as long as is necessary to fulfil the purposes outlined in this policy or as required by law.

In line with RBI Tokenisation Guidelines, we do not store sensitive payment instrument data (full card numbers, CVV) on our servers. All payments are routed through PCI-compliant gateways.

7. Cookies & Tracking

We use cookies, browser local storage, and similar technologies for purposes such as remembering your shopping cart, analytics (Google Analytics 4 — Measurement ID: G-QWRP4QPKWR), and improving site performance. You may disable cookies in your browser, but this may affect site functionality such as the cart and checkout.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Request correction or updating of inaccurate data
• Request deletion of your personal data, subject to applicable legal retention requirements
• Withdraw consent for marketing communications at any time
• Nominate another individual to exercise your rights in case of incapacity or death
• Lodge a grievance with our Grievance Officer (Section 10) or the Data Protection Board of India

9. Children's Privacy

Our website and products are intended for adult buyers. We do not knowingly collect personal data from children under the age of 18. If we learn that we have inadvertently collected such data, we will take immediate steps to delete it.

10. Grievance Redressal

If you have any questions, concerns, or complaints about how we handle your personal data, please contact our Grievance Officer:

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

12. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh.