Refund & Cancellation

1. Cancellation Policy

(a) Customer-Initiated Cancellations

• You may cancel your order before it has been dispatched. Once dispatched, the order cannot be cancelled and will be governed by our return policy below.
• To cancel, please email contact@isgsfabrics.com with your order number, or call us at +91 87961 78236.
• For prepaid orders, the full amount will be refunded as per the timelines in Section 4. The COD handling fee (₹49) is non-refundable for COD orders that have been packed and processed.

(b) Cancellations by Us

We reserve the right to cancel any order at our sole discretion in cases of pricing errors, suspected fraud, stock unavailability, or non-serviceable pincodes. Where we cancel a prepaid order, a full refund is issued.

2. Return & Replacement Eligibility

We accept returns or replacements only for products that are:

• Damaged in transit (with photographs as proof)
• Defective on arrival (manufacturing defect, hole, tear, fading)
• Materially different from what was ordered (wrong product / wrong colour shipped)

To be eligible, the request must be raised within 48 hours of delivery, and the product must be unused, unwashed, with all tags and original packaging intact.

Items Not Eligible for Return

• Products that have been cut, washed, stitched, dyed, or altered in any way
• Products without their original tags, labels, or packaging
• Products purchased on final-sale or clearance (clearly marked at the time of purchase)
• Slight variations in shade, weave, or texture inherent to natural and handloom fabrics — these are not considered defects

3. Return Process

1. Email contact@isgsfabrics.com within 48 hours of delivery with your order number, photographs of the issue, and a brief description.
2. Our team will respond within 2 business days with a Return Authorisation Number (RAN) and pickup instructions.
3. Once approved, our courier partner will arrange a reverse pickup from your registered shipping address (subject to courier serviceability).
4. After we receive and inspect the returned product, we will initiate the refund or replacement as per Section 4.

4. Refund Timelines

Refunds are initiated from our end within 24–48 hours of approval. Actual credit to your account depends on your bank's processing time. You will receive an email confirmation once the refund has been initiated.

5. Refund Inclusions

• The product price (full amount paid) will be refunded.
• Shipping charges paid on the original order are refunded only when the return is due to our error (damaged, defective, or wrong product shipped).
• The COD handling fee (₹49) is non-refundable except where the order is cancelled by us before processing.

6. Replacement Policy

If you prefer a replacement instead of a refund, we will ship the same product (subject to availability) at no additional cost, once we have received and inspected the returned item. If the product is no longer in stock, we will issue a full refund.

7. Damaged or Defective Goods

Please inspect your shipment at the time of delivery. If the package appears tampered or damaged, please refuse the delivery and contact us immediately. For damaged products discovered after delivery, please raise the issue within 48 hours with clear photographs. We treat such cases on priority.

8. Non-Receipt of Refund

If your refund has been initiated by us but you have not received it within the stated timeline:

• First, check your bank account or UPI app statement (refunds may take longer than usual during weekends or bank holidays).
• Contact your bank — they often hold refunds for security verification.
• If the issue persists, email us at contact@isgsfabrics.com with your order number and we will share the refund reference (UTR) number with you.

9. Grievance Redressal

If you are not satisfied with how a refund or cancellation has been handled, you may escalate the matter to our Grievance Officer. Full details are available on our Grievance Redressal page.

10. Contact Us